Standards Of the Connecticut Lemon Law
Vehicles Covered
The Connecticut lemon law applies to passenger motor vehicles, passenger/commercial motor vehicles, and motorcycles that are sold or leased in the state. “Passenger motor vehicle” means a motor vehicle:
- Used for the private transportation of persons and their personal belongings;
- Designed to carry occupants in comfort and safety;
- With not less than 50% of the total area enclosed by the outermost body contour lines, excluding the area enclosing the engine, as seen in a plain view, utilized for designated seating positions and necessary legroom; and
- With a capacity of carrying not more than 10 passengers including the operator.
“Passenger and commercial motor vehicle” means a motor vehicle used for private passenger and commercial purposes that is eligible for combination registration.
“Combination registration” means the type of registration issued to a motor vehicle used for both private passenger and commercial purposes if the vehicle does not have a gross vehicle weight rating in excess of ten thousand pounds.
Consumers Covered
The lemon law covers the following consumers:
- The purchaser, other than for purposes of resale, of a motor vehicle;
- A lessee of a motor vehicle;
- Any person to whom the motor vehicle is transferred during the duration of an express warranty applicable to the motor vehicle; and
- Any person entitled by the terms of an express warranty applicable to a motor vehicle to enforce the warranty obligations.
Vehicle Converters
Vehicle Problems Covered
The lemon law covers any defect or condition that substantially impairs the use, safety or value of the motor vehicle to the consumer. This is referred to as a nonconformity.
The lemon law provides manufacturers with an affirmative defense if it can be shown that a nonconformity is the result of abuse, neglect or unauthorized modifications or alterations of the motor vehicle by a consumer.
Manufacturer’s Duty To Repair
Manufacturer’s Duty To Repurchase Or Replace A Vehicle
Notice And Opportunity To Repair
A consumer may not be required to notify the manufacturer of a claim under the lemon law unless the manufacturer has clearly and conspicuously disclosed, in the warranty or owner’s manual, that written notification of the nonconformity is required before the consumer is eligible for a refund or replacement of the vehicle.
A consumer may not assert a claim under the lemon law unless the manufacturer, its agent or authorized dealer has made at least one attempt to repair the nonconformity, or the manufacturer, its agent or authorized dealer has refused to attempt to repair the nonconformity.
Dispute Resolution
Reasonable Number Of Repair Attempts
- During the period of two years following the date of the motor vehicle’s original delivery to a consumer or the first 24,000 miles of operation, whichever occurs first, either:
- the same nonconformity has been subject to repair four or more times by the manufacturer, its agents or authorized dealers, but the nonconformity continues to exist; or
- the motor vehicle is out of service by reason of repair for a cumulative total of 30 or more calendar days.
- Within the express warranty term or during the period of one year following the date of the motor vehicle’s original delivery to a consumer whichever occurs first:
- the vehicle has a nonconformity that results in a condition likely to cause death or serious bodily injury if the vehicle is driven;
- the nonconformity has been subject to repair at least twice by the manufacturer, its agents or authorized dealers; and
- the nonconformity continues to exist. The two year, 30 day, and one year period, and the term of an express warranty, are extended by any period of time during which repair services are not available to the consumer because of war, invasion, strike or fire, flood or other natural disaster.
Time Period For Filing Claims
Remedies Under The Connecticut Lemon Law
Repurchase
- The full contract price of the vehicle, including but not limited to charges for undercoating, dealer preparation and transportation, and installed options;
- All collateral charges, including but not limited to sales tax, license and registration fees, and similar government charges;
- All finance charges incurred by the consumer after the consumer first reports the nonconformity to the manufacturer, agent or dealer and during any subsequent period when the vehicle is out of service by reason of repair; [Although the lemon law limits the award of finance charges to periods when the vehicle is out of service due to repair, the Office of the Attorney General has interpreted other lemon law provisions as permitting the refund of all earned finance charges.]
- Incidental damages directly caused by the vehicle’s nonconformity, including reasonably incurred charges for alternate transportation, towing, and lodging.
Refunds must be made to the consumer, lessor and lienholder, if any, as their interests may appear.
The Connecticut lemon law provides that a reasonable allowance for the consumer’s use of the motor vehicle be subtracted from the repurchase amounts. The reasonable allowance for use is calculated in accordance with the following formula:
reasonable allowance for use = # miles vehicle traveled attributable to use by the consumer before the manufacturer’s acceptance of its return X total contract price ————————————– 120,000 [Note that BBB AUTO LINE arbitrators may use the mileage at the time of the hearing in this formula instead of the mileage at the time of the manufacturer’s acceptance of the vehicle’s return.]